Technical Publication Manager
Are you looking to become part of a team of technical professionals working to become the network-management software provider of choice among communication providers throughout the world?
SPATIALinfo® builds leading-edge software for cable, telecom, and private-network communications providers. Our out-of-the-box solutions help plan, design, construct, and maintain their most critical asset: the vast network delivering telecom, entertainment, media, and internet services to business and residential customers who demand ever-increasing speed and bandwidth for connected and wireless services.
With unparalleled experience designing and modeling communications networks and building software to manage them, we are looking for an experienced Technical Information Manager to join the team in our Englewood, Colorado office. This position reports directly to the VP of Product Management and is responsible for developing all SPATIALinfo technical documentation, including product user guides, administration guides, reference guides, online help, technical white papers, knowledge base articles, internal wiki content, and product marketing collateral. The successful candidate is expected to be directly involved in using and documenting products as well as managing a team of technical writers to move the company's product and solution documentation to the next level.
At this time, SPATIALinfo does not sponsor any VISA candidates or provide relocation benefits for out-of-state applicants.
Duties & Responsibilities:
- Manage all phases of technical information projects, including design, development, and implementation based on established goals that are aligned with company standards
- Acts as a senior technical writer, participating in the development of all technical information projects and establishing a "hands on" approach to documenting software products and solutions
- Works with other functional departments to ensure timely development of data and materials for inclusion and support of technical manuals and work schedules for meeting product release deadlines
- Coordinates and oversees the work of outside technical publication contractors and translation partners when required
- Recommends formats that meet technical and customer requirements, gathers internal and customer feedback on the needs of, current quality and accuracy of, and requirements for the full scope of technical publications
- Develops, defines and implements broad technical publications policies and processes both within the team and across the organization
Requirements:
- BA/BS and/or equivalent experience
- 8-10 years of related industry management experience in technical documentation or a related field
- Solid understanding of technical communications, savvy organizational skills, exceptional writing proficiencies, strong interpersonal skills, and an outstanding technical aptitude
- Proficiency in all Microsoft Office applications, experience with Adobe RoboHelp, Adobe Creative Suite, and/or content management systems is a plus
- Technical understanding of CAD, GIS and/or telecommunications technology is a plus
SPATIALinfo provides a comprehensive benefit package, including company paid disability, life insurance and a competitive 401(k) plan. For immediate consideration, submit your resume, along with a cover letter, and salary requirements to recruiter@spatialinfo.com. Please include "Technical Publication Manager" in the subject line. No Third Parties please.
SPATIALinfo is an Equal Opportunity Employer and welcomes diversity.
